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Category Archives: Employee
THE PASSIONATE PRACTICE
by Linda Zdanowicz How do you get you employees to become passionate about your practice; thereby energizing your practice with their passion? You have to lead them to it, that’s how. Let’s start with this today: Education – you probably think … Continue reading
Engaging with Criticism
If you need to find out how your audience is receiving your work, it’s worth considering how you’ve structured the interactions around criticism. Sometimes a customer has a one-off problem, a situation that is unique and a concern that has … Continue reading
10 opportunities to impress your patient before treatment is even accepted
By Hollie A. Bryant, RDA Did you know that there are at least ten potential opportunities that your office has to impress a client before treatment happens? What an awesome opportunity to make an impact on the patient, to gain … Continue reading
Top 10 Things That Can Keep The Practice Growing.
By Hollie A. Bryant, RDA 10. Be “LIKEABLE”. Take the time to connect with each patient. If people like you then they will do business with you. 9. Be ON TIME. If we say that we are seeing a patient … Continue reading
The Role of the Patient Coordinator
by Mickey Bernstein, DDS and Diane Bernstein One of the most amazing roles in the practice is the Patient Coordinator – that person who oversees the ongoing relationship with patients. While the specifics of the position can vary widely from … Continue reading
Bad Breath and Helpful Aids
by Ruth Ann Young Whether you call it bad breath or halitosis, it’s an unpleasant condition that’s cause for embarrassment. Some people with bad breath aren’t even aware there’s a problem. If you’re concerned about bad breath, see your dentist. … Continue reading
Going Green In The Office
by Linda Zdanowicz We’re all becoming more aware of conserving natural resources in our home, but have you ever thought about recycling at the office? If you think about the amount of paper that even “paperless” offices go through, you’d realize … Continue reading
Emotional Selling Points to Remember
By Hollie Bryant 1. BE Concerned: All Clients and Potential Clients deserve our attention. Examples: “Ms. Jones it sounds like this a real issue for you” “ Could you tell me more about….(whatever the subject is)” “I am sorry to … Continue reading
Key Behaviors for Customer Service Excellence
By Hollie Bryant Professionalism • Presentation is everything Office presentationS Personal appearance (hair, make-up, uniform) Body language Confidence • Actively listen tour customers Eye contact Repeat key points of what the customers needs are (emotional selling points) Remember what the customer needs … Continue reading
Shannon Pace Brinker, CDA, CDD; Biography and Lecture Series
Shannon Pace Brinker CDA a National and International Speaker and published author and a 1994 graduate of the Dental Assisting Program at Bowman Gray School of Medicine, works with Dr. Dan Etheridge in his private practice in Chesapeake, VA. She … Continue reading